Return Policy
Transparency in science, fairness in service.
7-Day Window
Initiate a return within 7 days of receiving your order.
Quality Guarantee
Full refund for sealed, unused laboratory products.
Transit Protection
Free replacement for items damaged during shipping.
Climate-Adaptive Returns
LŪMEN products are engineered for the Indian climate; however, extreme heat during transit can sometimes affect the physical consistency of emulsions. If your product arrives leaked or significantly separated due to environmental factors, we will issue an immediate replacement.
Eligibility Guidelines
| Item Condition | Resolution Path |
|---|---|
| Sealed & Unused | 100% Refund or Product Exchange |
| Damaged/Leaked on Arrival | Free Replacement (Unboxing video/photo required) |
| Opened/Partially Used | Non-returnable due to hygiene and safety standards |
| Adverse Reaction | Consult our Skin Concierge for Store Credit |
Standard Operating Procedure
- Notification: Email skincarecustomercare@lumenskincare.in with your order number.
- Verification: Our quality control team will review your request within 48 hours.
- Reverse Logistics: We will coordinate a pickup from your location (₹99 convenience fee applies for non-damaged returns).
- Resolution: Refunds are credited to your original payment method within 5-7 business days post-inspection.